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	<title>IQTrainwrecks.com &#187; customer service impacts</title>
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	<link>http://www.iqtrainwrecks.com</link>
	<description>A Website Dedicated to Information/Data Quality Disasters from Around the World</description>
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		<title>You can&#8217;t make an omlette with out breaking a few Eggs</title>
		<link>http://www.iqtrainwrecks.com/2010/02/01/you-cant-make-an-omlette-with-out-breaking-a-few-eggs/</link>
		<comments>http://www.iqtrainwrecks.com/2010/02/01/you-cant-make-an-omlette-with-out-breaking-a-few-eggs/#comments</comments>
		<pubDate>Mon, 01 Feb 2010 11:20:06 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[UK Trainwrecks]]></category>
		<category><![CDATA[cashflow impacts of information quality]]></category>
		<category><![CDATA[citibank]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[egg]]></category>
		<category><![CDATA[experian]]></category>
		<category><![CDATA[legal issues in iq]]></category>
		<category><![CDATA[natwest]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=267</guid>
		<description><![CDATA[A correspondent in the field, Nic Jefferis has sent in this story about how a &#8220;database glitch&#8221; has affected customers of the Egg on-line bank who have been trying to pay their bills using their NatWest debit cards. The BBC describes the problem very succintly: &#8220;The problem is that the Egg website does not recognise [...]]]></description>
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		<title>Apple App Store IQ Trainwreck</title>
		<link>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/#comments</comments>
		<pubDate>Tue, 05 May 2009 15:43:43 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Pop Culture IQ Trainwrecks]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[data quality]]></category>
		<category><![CDATA[impact on people]]></category>
		<category><![CDATA[itunes apps payment problems]]></category>
		<category><![CDATA[legal issues in iq]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=149</guid>
		<description><![CDATA[It appears that Apple iPhone App developers are having difficulty getting paid at the moment, according to this story from The Register. (Gizmodo.com carries the story here, Techcrunch.com has it here, According to The Register: A backlog in Apple&#8217;s payment processing system has left some iPhone developers still waiting for February&#8217;s payments, leaving some at [...]]]></description>
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		<title>I am who I am, except when I&#8217;m not.</title>
		<link>http://www.iqtrainwrecks.com/2009/04/29/i-am-who-i-am-except-when-im-not/</link>
		<comments>http://www.iqtrainwrecks.com/2009/04/29/i-am-who-i-am-except-when-im-not/#comments</comments>
		<pubDate>Wed, 29 Apr 2009 11:22:54 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[false positive matching]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=132</guid>
		<description><![CDATA[Steve Tuck, writing over at SmartDataCollective, shares a tale of an embarassing IQTrainwreck involving his brother. The root cause of Steve&#8217;s tale is &#8216;false positives&#8217; in matching, but it goes to show how simple assumptions or errors in the management of the quality of information can lead to unforeseen and undesired consequences. Steve&#8217;s brother had [...]]]></description>
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