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	<title>IQ Trainwrecks</title>
	<link>http://www.iqtrainwrecks.com</link>
	<description>A Website Dedicated to Information/Data Quality Disasters from Around the World</description>
	<pubDate>Thu, 04 Sep 2008 00:31:37 +0000</pubDate>
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		<title>Never mind the prat-nav</title>
		<link>http://www.iqtrainwrecks.com/2008/09/03/never-mind-the-prat-nav/</link>
		<comments>http://www.iqtrainwrecks.com/2008/09/03/never-mind-the-prat-nav/#comments</comments>
		<pubDate>Wed, 03 Sep 2008 09:04:12 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>Transport IQ Trainwrecks</dc:subject>
	<dc:subject>Irish IQ Trainwrecks</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/09/03/never-mind-the-prat-nav/</guid>
		<description><![CDATA[Sat-Nav, it&#8217;s everywhere. When my mother-in-law starts asking me about it and my wife starts to swear by it (rather than at me) on long journeys I know that the technology has reached mass market acceptance.
Spare a thought then for hauliers, tour buses and other large vehicles trying to navigate the Ring of Kerry using their trusty Sat [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/09/03/never-mind-the-prat-nav/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Flight booking boo boos</title>
		<link>http://www.iqtrainwrecks.com/2008/08/28/flight-booking-boo-boos/</link>
		<comments>http://www.iqtrainwrecks.com/2008/08/28/flight-booking-boo-boos/#comments</comments>
		<pubDate>Wed, 27 Aug 2008 23:17:54 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>Transport IQ Trainwrecks</dc:subject>
	<dc:subject>Embarrassing Trainwrecks</dc:subject>
	<dc:subject>USA IQ Train Wrecks</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/08/28/flight-booking-boo-boos/</guid>
		<description><![CDATA[So, I&#8217;m booking my flights to the IDQ 2008 conference in San Antonio. I&#8217;m flying with Continental.
As with most airlines I have to provide a contact telephone number for them to contact me before, during or after travel.Their website allows me to select the country that my phone number is in. My phone number is [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/08/28/flight-booking-boo-boos/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Economic impact of Information Quality</title>
		<link>http://www.iqtrainwrecks.com/2008/08/21/economic-impact-of-information-quality/</link>
		<comments>http://www.iqtrainwrecks.com/2008/08/21/economic-impact-of-information-quality/#comments</comments>
		<pubDate>Thu, 21 Aug 2008 12:19:35 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>Economic IQ Trainwrecks</dc:subject>
	<dc:subject>Government Process IQ Trainwrecks</dc:subject>
	<dc:subject>UK Trainwrecks</dc:subject>
	<dc:subject>European IQ Trainwrecks</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/08/21/economic-impact-of-information-quality/</guid>
		<description><![CDATA[First off - an apology for not posting a bit more regularly. It&#8217;s not that there aren&#8217;t any IQ Trainwrecks, it&#8217;s just that there have been so many recently we&#8217;ve been spoiled for choice for the ones to use and we haven&#8217;t had time to edit and compile them all.
However, one that jumped out of [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/08/21/economic-impact-of-information-quality/feed/</wfw:commentRss>
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		<item>
		<title>Plumbing the depths of information quality</title>
		<link>http://www.iqtrainwrecks.com/2008/08/01/plumbing-the-depths-of-information-quality/</link>
		<comments>http://www.iqtrainwrecks.com/2008/08/01/plumbing-the-depths-of-information-quality/#comments</comments>
		<pubDate>Fri, 01 Aug 2008 13:53:20 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>Uncategorized</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/08/01/plumbing-the-depths-of-information-quality/</guid>
		<description><![CDATA[Ireland&#8217;s Evening Herald newspaper carried a story recently about the costs and impacts of address data quality.
To cut a long story short, the family at Address A made enquiries with a heating contractor/plumber about the cost of a home heating system. A short time later, the plumbers arrived at Address A (who had only made [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/08/01/plumbing-the-depths-of-information-quality/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Schoolboy millionaire dreams</title>
		<link>http://www.iqtrainwrecks.com/2008/07/09/schoolboy-millionaire-dreams/</link>
		<comments>http://www.iqtrainwrecks.com/2008/07/09/schoolboy-millionaire-dreams/#comments</comments>
		<pubDate>Wed, 09 Jul 2008 15:00:38 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>Uncategorized</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/07/09/schoolboy-millionaire-dreams/</guid>
		<description><![CDATA[In a story that, in this reader&#8217;s view says as much about the lack of imagination of modern youth as it does about information quality management, comes news that a teenager in the UK has found himself stg£300 in debt after using an ATM card his bank sent him.
When the young man went to take [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/07/09/schoolboy-millionaire-dreams/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Medication errors affect 1 in 25 in leading Irish Hospital (or does it?)</title>
		<link>http://www.iqtrainwrecks.com/2008/07/09/medication-errors-affect-1-in-25-in-leading-irish-hospital/</link>
		<comments>http://www.iqtrainwrecks.com/2008/07/09/medication-errors-affect-1-in-25-in-leading-irish-hospital/#comments</comments>
		<pubDate>Wed, 09 Jul 2008 12:16:32 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>European IQ Trainwrecks</dc:subject>
	<dc:subject>Health &amp; Welfare IQ Trainwrecks</dc:subject>
	<dc:subject>Irish IQ Trainwrecks</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/07/09/medication-errors-affect-1-in-25-in-leading-irish-hospital/</guid>
		<description><![CDATA[[UPDATE]: To carry home the challenges of managing and measuring the quality of information at times, Beaumont Hospital have issued the following press statement regarding the issue mentioned below (this statement is copied from the comment below).
STATEMENT BY BEAUMONT HOSPITAL RE OMBUDSMAN’S REPORT
 The Office of the Ombudsman issued a report this morning which highlighted [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/07/09/medication-errors-affect-1-in-25-in-leading-irish-hospital/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Tracker mortgage off target</title>
		<link>http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/</link>
		<comments>http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/#comments</comments>
		<pubDate>Mon, 07 Jul 2008 12:11:43 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>Financial Services IQ Trainwrecks</dc:subject>
	<dc:subject>Irish IQ Trainwrecks</dc:subject><dc:subject>customer service impacts of information quality</dc:subject><dc:subject>errors</dc:subject><dc:subject>impact on people</dc:subject><dc:subject>importance of controls</dc:subject><dc:subject>information quality</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/</guid>
		<description><![CDATA[RTE news today reports that AIB Bank (one of the largest banks in Ireland) has admitted an error in applying interest rate changes over a 12 month period to so-called &#8216;tracker&#8217; mortgages.
This has resulted in customers having underpaid their loans in recent months. The bank is, kindly, offering the affected customers the option of paying the shortfall in one go or spread over the remaining [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/feed/</wfw:commentRss>
		</item>
		<item>
		<title>The Butterfly Effect</title>
		<link>http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/</link>
		<comments>http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 10:18:53 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>Financial Services IQ Trainwrecks</dc:subject>
	<dc:subject>IQ Trainwrecks and Customer Service</dc:subject><dc:subject>business news</dc:subject><dc:subject>check statistics</dc:subject><dc:subject>compliance</dc:subject><dc:subject>errors</dc:subject><dc:subject>information quality problems</dc:subject><dc:subject>pension funds</dc:subject><dc:subject>process quality</dc:subject><dc:subject>reputational loss</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/</guid>
		<description><![CDATA[I&#8217;m sure most of you are familiar with the concept of the &#8220;Butterfly Effect&#8220;, that part of Chaos theory that tells us that the small disturbances of the air by a butterfly&#8217;s wings in Cleveland can cause a natural disaster on the far side of the world.
A popular myth is that the term &#8216;bug&#8217; as [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Leap Year problem hits Irish bank</title>
		<link>http://www.iqtrainwrecks.com/2008/06/24/leap-year-problem-hits-irish-bank/</link>
		<comments>http://www.iqtrainwrecks.com/2008/06/24/leap-year-problem-hits-irish-bank/#comments</comments>
		<pubDate>Tue, 24 Jun 2008 10:44:56 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>Financial Services IQ Trainwrecks</dc:subject>
	<dc:subject>Embarrassing Trainwrecks</dc:subject>
	<dc:subject>European IQ Trainwrecks</dc:subject>
	<dc:subject>Irish IQ Trainwrecks</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/06/24/leap-year-problem-hits-irish-bank/</guid>
		<description><![CDATA[The Sunday Business Post newspaper (Ireland&#8217;s leading weekly paper dedicated to business news) carried a story this week about errors in calculating mortgage interest due to the 2008 Leap Year which have affected at least one Irish bank. This is an information quality problem we discussed previously on this blog.Of course, the bank&#8217;s are simply going to apply the interest missed [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/06/24/leap-year-problem-hits-irish-bank/feed/</wfw:commentRss>
		</item>
		<item>
		<title>An electric (bill) shock</title>
		<link>http://www.iqtrainwrecks.com/2008/06/16/an-electric-bill-shock/</link>
		<comments>http://www.iqtrainwrecks.com/2008/06/16/an-electric-bill-shock/#comments</comments>
		<pubDate>Mon, 16 Jun 2008 13:38:40 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
		
	<dc:subject>Utilities IQ Trainwrecks</dc:subject>
	<dc:subject>IQ Trainwrecks and Customer Service</dc:subject>
	<dc:subject>UK Trainwrecks</dc:subject>
	<dc:subject>European IQ Trainwrecks</dc:subject>
		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/06/16/an-electric-bill-shock/</guid>
		<description><![CDATA[Courtesy of Cambridge News comes this story of a shocking electricity bill.
British Electricity provider N-Power sent a Cambridge woman a bill recently for just over stg£90million (US$ 177million). This was bemusing to her because she has availed of a pre-paid electricity meter. It would seem that for the woman to have run up such a bill would have [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/06/16/an-electric-bill-shock/feed/</wfw:commentRss>
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