'Transport IQ Trainwrecks' Category
Never mind the prat-nav
Sat-Nav, it’s everywhere. When my mother-in-law starts asking me about it and my wife starts to swear by it (rather than at me) on long journeys I know that the technology has reached mass market acceptance.
Spare a thought then for hauliers, tour buses and other large vehicles trying to navigate the Ring of Kerry using their trusty Sat […]Flight booking boo boos
So, I’m booking my flights to the IDQ 2008 conference in San Antonio. I’m flying with Continental.
As with most airlines I have to provide a contact telephone number for them to contact me before, during or after travel.Their website allows me to select the country that my phone number is in. My phone number is […]Aer Lingus pricing blunder brings everyone back down to earth (and now the lawyers are involved!)
The IAIDQ is holding its annual US conference (the IDQ Conference) in San Antonio this September. As a Director of the Association and a potential speaker at the event I’ve been researching my options for flying to the US as cheaply (but comfortably) as possible.
Imagine my dismay when I spotted that I’d missed an opportunity […]A process problem with the trains [Update]
A little while ago we shared the story of the Irish Rail train that left the platform at the correct time but somehow forgot 300 passengers, and left with just one visually impaired passenger.
From a reliable source we have recently learned of the findings of the investigation into what happened. It is a salutory lesson […]
A process problem with the trains…
Information can take many forms. Ultimately, it is the ‘message’ that is communicated between two people (or systems or processes).
This story from today’s Irish Examiner shows the importance of checking that the message being communicated is accurate and timely. It’s a trainwreck because it relates to trains, there was a problem and it will cost […]ahem… Information Quality problem with the trains…
http://www.theregister.co.uk/2007/11/13/eurostar_glitch/
Again culled from el Reg, here’s an example of an information quality problem that prevents a process (a very trivial process) from being completed.
It seems that the on-line booking system for the EuroStar train linking the UK with Europe doesn’t recognise the existence of the 29th of February 2008. As the leap year day is […]
