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	<title>IQTrainwrecks.com &#187; IQ Trainwrecks and Customer Service</title>
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	<link>http://www.iqtrainwrecks.com</link>
	<description>A Website Dedicated to Information/Data Quality Disasters from Around the World</description>
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		<title>Quality Information &#8211; it can be a lottery!</title>
		<link>http://www.iqtrainwrecks.com/2011/12/20/quality-information-it-can-be-a-lottery/</link>
		<comments>http://www.iqtrainwrecks.com/2011/12/20/quality-information-it-can-be-a-lottery/#comments</comments>
		<pubDate>Tue, 20 Dec 2011 13:53:58 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[Pop Culture IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=378</guid>
		<description><![CDATA[It&#8217;s been a little while since our last post of an IQTrainwreck. That doesn&#8217;t mean that they dont&#8217; still occur. Only this past weekend Irish national broadcaster RTE published inaccurate information about the winning numbers in the Irish National Lottery draw at the end of the broadcast. .We&#8217;d like to show you video footage of the [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Smart Grid, Dumb Data</title>
		<link>http://www.iqtrainwrecks.com/2011/03/15/smart-grid-dumb-data/</link>
		<comments>http://www.iqtrainwrecks.com/2011/03/15/smart-grid-dumb-data/#comments</comments>
		<pubDate>Tue, 15 Mar 2011 10:36:51 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Health & Welfare IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[USA IQ Train Wrecks]]></category>
		<category><![CDATA[Utilities IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=308</guid>
		<description><![CDATA[In September 2010 a massive gas explosion ripped through the San Francisco suburb of San Bruno, not too far from San Francisco International Airport. The explosion was so powerful it was registered as a magnitude 1.1 earthquake. Subsequent investigations have identified that poor quality data was a contributory factor in the disaster. According to Fresnobee.com [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Zero Entertainment in Norway</title>
		<link>http://www.iqtrainwrecks.com/2010/10/20/zero-entertainment-in-norway/</link>
		<comments>http://www.iqtrainwrecks.com/2010/10/20/zero-entertainment-in-norway/#comments</comments>
		<pubDate>Wed, 20 Oct 2010 16:59:35 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Government Process IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Viking IQTrainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=292</guid>
		<description><![CDATA[This story comes from our Norwegian Correspondent, Mr. Arnt-Erik Hansen (former IAIDQ Director of Member Services). We let him tell his tale in his own words, with only minor editing&#8230;. ++++ Norway is the only country in the world, as far as I know, with full transparency with regards to personal income, wealth and state [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Bank overcharging in Ireland (again)</title>
		<link>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/</link>
		<comments>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 09:34:37 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[financial services regulation]]></category>
		<category><![CDATA[overcharging]]></category>
		<category><![CDATA[regulator]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=282</guid>
		<description><![CDATA[In a taste of the change of emphasis that is seeping through the global financial services industry, the Irish Financial Services Regulatory Authority is pursuing 24 cases of overcharging by banks and insurance companies, according to this morning&#8217;s Irish Independent Of course, stories of financial services overcharging and other information quality disasters in that industry [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why 2k?</title>
		<link>http://www.iqtrainwrecks.com/2010/01/20/why-2k/</link>
		<comments>http://www.iqtrainwrecks.com/2010/01/20/why-2k/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 11:34:19 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[General Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[y2k bug]]></category>
		<category><![CDATA[y2k10]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=264</guid>
		<description><![CDATA[IT media sources are reporting that reports of the demise of the Y2k bug may have been premature. (see also here) Systems affected included Spam control software and other security software from a leading vendor, network equipment from leading vendors as well as credit card payment systems in Germany and Australia, as well as (it seems) [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Perhaps they should have checked their listings twice?</title>
		<link>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/</link>
		<comments>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/#comments</comments>
		<pubDate>Mon, 21 Dec 2009 13:17:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[Media IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=243</guid>
		<description><![CDATA[The Irish Sunday Independent reports this past weekend that the Irish State Broadcaster RTE is facing legal action from its erstwhile privately owned competitor TV3  arising from what are described as &#8220;significant and egregious&#8221; errors in the listings published for TV3&#8242;s programmes over the Christmas period in the RTE owned listing&#8217;s magazine &#8220;The RTE Guide&#8221;. [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Double Debits &#8211; directly. (Another banking IQTrainwreck)</title>
		<link>http://www.iqtrainwrecks.com/2009/05/26/double-debits-directly-another-banking-iqtrainwreck/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/26/double-debits-directly-another-banking-iqtrainwreck/#comments</comments>
		<pubDate>Tue, 26 May 2009 21:04:31 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[bank of ireland]]></category>
		<category><![CDATA[cashflow impacts of information quality]]></category>
		<category><![CDATA[impact on people]]></category>
		<category><![CDATA[irish banks]]></category>
		<category><![CDATA[legal issues in iq]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=176</guid>
		<description><![CDATA[Courtesy of our Irish colleagues over on Tuppenceworth.ie comes yet another tale of poor quality information in financial services. Although this time it is at the lower end of the scale, at least on a per customer basis. However, the impacts on a customer are still irksome and problematic. And the solution the bank has [...]]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Apple App Store IQ Trainwreck</title>
		<link>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/#comments</comments>
		<pubDate>Tue, 05 May 2009 15:43:43 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Pop Culture IQ Trainwrecks]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[data quality]]></category>
		<category><![CDATA[impact on people]]></category>
		<category><![CDATA[itunes apps payment problems]]></category>
		<category><![CDATA[legal issues in iq]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=149</guid>
		<description><![CDATA[It appears that Apple iPhone App developers are having difficulty getting paid at the moment, according to this story from The Register. (Gizmodo.com carries the story here, Techcrunch.com has it here, According to The Register: A backlog in Apple&#8217;s payment processing system has left some iPhone developers still waiting for February&#8217;s payments, leaving some at [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>I am who I am, except when I&#8217;m not.</title>
		<link>http://www.iqtrainwrecks.com/2009/04/29/i-am-who-i-am-except-when-im-not/</link>
		<comments>http://www.iqtrainwrecks.com/2009/04/29/i-am-who-i-am-except-when-im-not/#comments</comments>
		<pubDate>Wed, 29 Apr 2009 11:22:54 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[false positive matching]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=132</guid>
		<description><![CDATA[Steve Tuck, writing over at SmartDataCollective, shares a tale of an embarassing IQTrainwreck involving his brother. The root cause of Steve&#8217;s tale is &#8216;false positives&#8217; in matching, but it goes to show how simple assumptions or errors in the management of the quality of information can lead to unforeseen and undesired consequences. Steve&#8217;s brother had [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/04/29/i-am-who-i-am-except-when-im-not/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>#AmazonFail &#8211; a classic Information Quality impact</title>
		<link>http://www.iqtrainwrecks.com/2009/04/16/amazonfail-a-classic-information-quality-impact/</link>
		<comments>http://www.iqtrainwrecks.com/2009/04/16/amazonfail-a-classic-information-quality-impact/#comments</comments>
		<pubDate>Thu, 16 Apr 2009 12:00:37 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[#amazonfail]]></category>
		<category><![CDATA[Amazon]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=116</guid>
		<description><![CDATA[So, Amazon recently delisted thousands (over 57000 to be precise) of books from their search and sales rankings. The Wall Street Journal carries the story, as does the Irish Independent (here), The China Post (here), ComputerWorld (here), the BBC (here)&#8230;. and there are many more. In the Twitter-sphere and BlogSphere, this issue was tagged as #AmazonFail. [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/04/16/amazonfail-a-classic-information-quality-impact/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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