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	<title>IQTrainwrecks.com &#187; IQ Trainwrecks and Customer Service</title>
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	<link>http://www.iqtrainwrecks.com</link>
	<description>A Website Dedicated to Information/Data Quality Disasters from Around the World</description>
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		<title>Bank overcharging in Ireland (again)</title>
		<link>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/</link>
		<comments>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 09:34:37 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[financial services regulation]]></category>
		<category><![CDATA[overcharging]]></category>
		<category><![CDATA[regulator]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=282</guid>
		<description><![CDATA[In a taste of the change of emphasis that is seeping through the global financial services industry, the Irish Financial Services Regulatory Authority is pursuing 24 cases of overcharging by banks and insurance companies, according to this morning&#8217;s Irish Independent
Of course, stories of financial services overcharging and other information quality disasters in that industry are [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Why 2k?</title>
		<link>http://www.iqtrainwrecks.com/2010/01/20/why-2k/</link>
		<comments>http://www.iqtrainwrecks.com/2010/01/20/why-2k/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 11:34:19 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[General Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[y2k bug]]></category>
		<category><![CDATA[y2k10]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=264</guid>
		<description><![CDATA[IT media sources are reporting that reports of the demise of the Y2k bug may have been premature. (see also here)
Systems affected included Spam control software and other security software from a leading vendor, network equipment from leading vendors as well as credit card payment systems in Germany and Australia, as well as (it seems) Windows [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2010/01/20/why-2k/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Perhaps they should have checked their listings twice?</title>
		<link>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/</link>
		<comments>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/#comments</comments>
		<pubDate>Mon, 21 Dec 2009 13:17:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[Media IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=243</guid>
		<description><![CDATA[The Irish Sunday Independent reports this past weekend that the Irish State Broadcaster RTE is facing legal action from its erstwhile privately owned competitor TV3  arising from what are described as &#8220;significant and egregious&#8221; errors in the listings published for TV3&#8217;s programmes over the Christmas period in the RTE owned listing&#8217;s magazine &#8220;The RTE Guide&#8221;. [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Double Debits &#8211; directly. (Another banking IQTrainwreck)</title>
		<link>http://www.iqtrainwrecks.com/2009/05/26/double-debits-directly-another-banking-iqtrainwreck/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/26/double-debits-directly-another-banking-iqtrainwreck/#comments</comments>
		<pubDate>Tue, 26 May 2009 21:04:31 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[bank of ireland]]></category>
		<category><![CDATA[cashflow impacts of information quality]]></category>
		<category><![CDATA[impact on people]]></category>
		<category><![CDATA[irish banks]]></category>
		<category><![CDATA[legal issues in iq]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=176</guid>
		<description><![CDATA[Courtesy of our Irish colleagues over on Tuppenceworth.ie comes yet another tale of poor quality information in financial services. Although this time it is at the lower end of the scale, at least on a per customer basis. However, the impacts on a customer are still irksome and problematic. And the solution the bank has [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/05/26/double-debits-directly-another-banking-iqtrainwreck/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Apple App Store IQ Trainwreck</title>
		<link>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/#comments</comments>
		<pubDate>Tue, 05 May 2009 15:43:43 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Pop Culture IQ Trainwrecks]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[data quality]]></category>
		<category><![CDATA[impact on people]]></category>
		<category><![CDATA[itunes apps payment problems]]></category>
		<category><![CDATA[legal issues in iq]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=149</guid>
		<description><![CDATA[It appears that Apple iPhone App developers are having difficulty getting paid at the moment, according to this story from The Register. (Gizmodo.com carries the story here, Techcrunch.com has it here,
According to The Register:
A backlog in Apple&#8217;s payment processing system has left some iPhone developers still waiting for February&#8217;s payments, leaving some at risk of [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>I am who I am, except when I&#8217;m not.</title>
		<link>http://www.iqtrainwrecks.com/2009/04/29/i-am-who-i-am-except-when-im-not/</link>
		<comments>http://www.iqtrainwrecks.com/2009/04/29/i-am-who-i-am-except-when-im-not/#comments</comments>
		<pubDate>Wed, 29 Apr 2009 11:22:54 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[false positive matching]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=132</guid>
		<description><![CDATA[Steve Tuck, writing over at SmartDataCollective, shares a tale of an embarassing IQTrainwreck involving his brother. The root cause of Steve&#8217;s tale is &#8216;false positives&#8217; in matching, but it goes to show how simple assumptions or errors in the management of the quality of information can lead to unforeseen and undesired consequences.
Steve&#8217;s brother had checked [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/04/29/i-am-who-i-am-except-when-im-not/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>#AmazonFail &#8211; a classic Information Quality impact</title>
		<link>http://www.iqtrainwrecks.com/2009/04/16/amazonfail-a-classic-information-quality-impact/</link>
		<comments>http://www.iqtrainwrecks.com/2009/04/16/amazonfail-a-classic-information-quality-impact/#comments</comments>
		<pubDate>Thu, 16 Apr 2009 12:00:37 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[#amazonfail]]></category>
		<category><![CDATA[Amazon]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=116</guid>
		<description><![CDATA[So, Amazon recently delisted thousands (over 57000 to be precise) of books from their search and sales rankings. The Wall Street Journal carries the story, as does the Irish Independent (here), The China Post (here), ComputerWorld (here), the BBC (here)&#8230;. and there are many more. In the Twitter-sphere and BlogSphere, this issue was tagged as #AmazonFail. [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/04/16/amazonfail-a-classic-information-quality-impact/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Google Health &#8211; Dead on Arrival due to duff data quality?</title>
		<link>http://www.iqtrainwrecks.com/2009/04/15/google-health-dead-on-arrival-due-to-duff-data-quality/</link>
		<comments>http://www.iqtrainwrecks.com/2009/04/15/google-health-dead-on-arrival-due-to-duff-data-quality/#comments</comments>
		<pubDate>Wed, 15 Apr 2009 01:15:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Health & Welfare IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[USA IQ Train Wrecks]]></category>
		<category><![CDATA[data quality]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[impact on people]]></category>
		<category><![CDATA[legal issues in iq]]></category>
		<category><![CDATA[patient records]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=111</guid>
		<description><![CDATA[It would seem that poor quality information has caused some definitely embarassing and potentially risky outcomes in Google&#8217;s new on-line Patient Health Record service. The story has featured (amongst other places) :

Here (Boston.com, the website of the Boston Globe)
Here  (InformationWeek.com&#8217;s Global CIO Blog)

&#8216;Patient Zero&#8217; for this story was this blog post by &#8220;e-patient Dave&#8221; over at [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/04/15/google-health-dead-on-arrival-due-to-duff-data-quality/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>The Butterfly Effect</title>
		<link>http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/</link>
		<comments>http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 10:18:53 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/</guid>
		<description><![CDATA[I&#8217;m sure most of you are familiar with the concept of the &#8220;Butterfly Effect&#8220;, that part of Chaos theory that tells us that the small disturbances of the air by a butterfly&#8217;s wings in Cleveland can cause a natural disaster on the far side of the world.
A popular myth is that the term &#8216;bug&#8217; as [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>An electric (bill) shock</title>
		<link>http://www.iqtrainwrecks.com/2008/06/16/an-electric-bill-shock/</link>
		<comments>http://www.iqtrainwrecks.com/2008/06/16/an-electric-bill-shock/#comments</comments>
		<pubDate>Mon, 16 Jun 2008 13:38:40 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[UK Trainwrecks]]></category>
		<category><![CDATA[Utilities IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/06/16/an-electric-bill-shock/</guid>
		<description><![CDATA[Courtesy of Cambridge News comes this story of a shocking electricity bill.
British Electricity provider N-Power sent a Cambridge woman a bill recently for just over stg£90million (US$ 177million). This was bemusing to her because she has availed of a pre-paid electricity meter. It would seem that for the woman to have run up such a bill would have [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/06/16/an-electric-bill-shock/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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