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	<title>IQTrainwrecks.com &#187; Financial Services IQ Trainwrecks</title>
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	<link>http://www.iqtrainwrecks.com</link>
	<description>A Website Dedicated to Information/Data Quality Disasters from Around the World</description>
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		<title>Bank overcharging in Ireland (again)</title>
		<link>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/</link>
		<comments>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 09:34:37 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[financial services regulation]]></category>
		<category><![CDATA[overcharging]]></category>
		<category><![CDATA[regulator]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=282</guid>
		<description><![CDATA[In a taste of the change of emphasis that is seeping through the global financial services industry, the Irish Financial Services Regulatory Authority is pursuing 24 cases of overcharging by banks and insurance companies, according to this morning&#8217;s Irish Independent
Of course, stories of financial services overcharging and other information quality disasters in that industry are [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>You can&#8217;t make an omlette with out breaking a few Eggs</title>
		<link>http://www.iqtrainwrecks.com/2010/02/01/you-cant-make-an-omlette-with-out-breaking-a-few-eggs/</link>
		<comments>http://www.iqtrainwrecks.com/2010/02/01/you-cant-make-an-omlette-with-out-breaking-a-few-eggs/#comments</comments>
		<pubDate>Mon, 01 Feb 2010 11:20:06 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[UK Trainwrecks]]></category>
		<category><![CDATA[cashflow impacts of information quality]]></category>
		<category><![CDATA[citibank]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[egg]]></category>
		<category><![CDATA[experian]]></category>
		<category><![CDATA[legal issues in iq]]></category>
		<category><![CDATA[natwest]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=267</guid>
		<description><![CDATA[A correspondent in the field, Nic Jefferis has sent in this story about how a &#8220;database glitch&#8221; has affected customers of the Egg on-line bank who have been trying to pay their bills using their NatWest debit cards.
The BBC describes the problem very succintly:
&#8220;The problem is that the Egg website does not recognise Natwest Visa [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2010/02/01/you-cant-make-an-omlette-with-out-breaking-a-few-eggs/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>No smoke without ire &#8211; Life Insurance Overcharging in Ireland</title>
		<link>http://www.iqtrainwrecks.com/2009/10/30/no-smoke-without-ire-life-insurance-overcharging-in-ireland/</link>
		<comments>http://www.iqtrainwrecks.com/2009/10/30/no-smoke-without-ire-life-insurance-overcharging-in-ireland/#comments</comments>
		<pubDate>Fri, 30 Oct 2009 09:27:00 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[impact on people]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=230</guid>
		<description><![CDATA[RTE News in Ireland ran a story last night on overcharging by Irish Life Assurance companies arising from a mis-classification of customers as smokers. (link to the item is here, but you may not be able to access it if you are not in Ireland).
On foot of two complaints, the Irish Financial Services Ombudsman investigated [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/10/30/no-smoke-without-ire-life-insurance-overcharging-in-ireland/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Poor Quality Information costs money &#8211; and you can take that to the Bank</title>
		<link>http://www.iqtrainwrecks.com/2009/09/08/poor-quality-information-costs-money-and-you-can-take-that-to-the-bank/</link>
		<comments>http://www.iqtrainwrecks.com/2009/09/08/poor-quality-information-costs-money-and-you-can-take-that-to-the-bank/#comments</comments>
		<pubDate>Tue, 08 Sep 2009 13:52:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[UK Trainwrecks]]></category>
		<category><![CDATA[post-recession regulation]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=216</guid>
		<description><![CDATA[via Keith Underdown comes this story hot off the press release engine in the UK&#8217;s Financial Services Authority.
Barclay&#8217;s Bank have been fined stg£2.45 million for &#8220;failing to provide accurate transaction reports to the FSA and for serious weaknesses in systems and controls in relation to transaction reporting&#8221;. The fine would have been higher (stg£3.5 million [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/09/08/poor-quality-information-costs-money-and-you-can-take-that-to-the-bank/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Double Debits &#8211; directly. (Another banking IQTrainwreck)</title>
		<link>http://www.iqtrainwrecks.com/2009/05/26/double-debits-directly-another-banking-iqtrainwreck/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/26/double-debits-directly-another-banking-iqtrainwreck/#comments</comments>
		<pubDate>Tue, 26 May 2009 21:04:31 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[bank of ireland]]></category>
		<category><![CDATA[cashflow impacts of information quality]]></category>
		<category><![CDATA[impact on people]]></category>
		<category><![CDATA[irish banks]]></category>
		<category><![CDATA[legal issues in iq]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=176</guid>
		<description><![CDATA[Courtesy of our Irish colleagues over on Tuppenceworth.ie comes yet another tale of poor quality information in financial services. Although this time it is at the lower end of the scale, at least on a per customer basis. However, the impacts on a customer are still irksome and problematic. And the solution the bank has [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/05/26/double-debits-directly-another-banking-iqtrainwreck/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Dublin bank bungled foreign exchange transaction (in 2001)</title>
		<link>http://www.iqtrainwrecks.com/2009/05/21/dublin-bank-bungled-foreign-exchange-transaction-in-2001/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/21/dublin-bank-bungled-foreign-exchange-transaction-in-2001/#comments</comments>
		<pubDate>Thu, 21 May 2009 09:15:20 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[bank of ireland]]></category>
		<category><![CDATA[eurozone]]></category>
		<category><![CDATA[litigation]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=172</guid>
		<description><![CDATA[Following on from this morning&#8217;s story about the New Zealand overdraft fiasco, a few further cases of Information Quality trainwrecks in Financial services have come to our attention.
This first one is from 2001 and was found on the BBC.co.uk website, with further reporting from The Telegraph
Bank bungles pesetas/euros
Back in 2001, David Hickey was emigrating from [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/05/21/dublin-bank-bungled-foreign-exchange-transaction-in-2001/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Antipodean Bankers Sheepish over Overdraft Bungle (Again)</title>
		<link>http://www.iqtrainwrecks.com/2009/05/21/antipodean-bankers-sheepish-over-overdraft-bungle-again/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/21/antipodean-bankers-sheepish-over-overdraft-bungle-again/#comments</comments>
		<pubDate>Thu, 21 May 2009 08:30:07 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Antipodean IQTrainwrecks]]></category>
		<category><![CDATA[Australian IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[New Zealand IQ Trainwrecks]]></category>
		<category><![CDATA[banking errors]]></category>
		<category><![CDATA[overdone overdrafts]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=165</guid>
		<description><![CDATA[New Zealand Couple do bunk with bungled overdraft funds
Courtesy of  @Firstlink and @DataQualityPro on Twitter, and hot of the presses at BBC News comes this case of an IQTrainwreck in New Zealand.
Police are hunting for a pair of nefarious desperadoes who took advantage of a poor unsuspecting bank which deposited NZ$10 Million in their account [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/05/21/antipodean-bankers-sheepish-over-overdraft-bungle-again/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Apple App Store IQ Trainwreck</title>
		<link>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/#comments</comments>
		<pubDate>Tue, 05 May 2009 15:43:43 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Pop Culture IQ Trainwrecks]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[data quality]]></category>
		<category><![CDATA[impact on people]]></category>
		<category><![CDATA[itunes apps payment problems]]></category>
		<category><![CDATA[legal issues in iq]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=149</guid>
		<description><![CDATA[It appears that Apple iPhone App developers are having difficulty getting paid at the moment, according to this story from The Register. (Gizmodo.com carries the story here, Techcrunch.com has it here,
According to The Register:
A backlog in Apple&#8217;s payment processing system has left some iPhone developers still waiting for February&#8217;s payments, leaving some at risk of [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/05/05/apple-app-store-iq-trainwreck/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tracker mortgage off target</title>
		<link>http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/</link>
		<comments>http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/#comments</comments>
		<pubDate>Mon, 07 Jul 2008 12:11:43 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/</guid>
		<description><![CDATA[RTE news today reports that AIB Bank (one of the largest banks in Ireland) has admitted an error in applying interest rate changes over a 12 month period to so-called &#8216;tracker&#8217; mortgages.
This has resulted in customers having underpaid their loans in recent months. The bank is, kindly, offering the affected customers the option of paying the shortfall in one go or spread over the remaining [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Butterfly Effect</title>
		<link>http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/</link>
		<comments>http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 10:18:53 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/</guid>
		<description><![CDATA[I&#8217;m sure most of you are familiar with the concept of the &#8220;Butterfly Effect&#8220;, that part of Chaos theory that tells us that the small disturbances of the air by a butterfly&#8217;s wings in Cleveland can cause a natural disaster on the far side of the world.
A popular myth is that the term &#8216;bug&#8217; as [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/07/03/the-butterfly-effect/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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