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	<title>IQTrainwrecks.com &#187; Irish IQ Trainwrecks</title>
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	<link>http://www.iqtrainwrecks.com</link>
	<description>A Website Dedicated to Information/Data Quality Disasters from Around the World</description>
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		<title>Bank overcharging in Ireland (again)</title>
		<link>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/</link>
		<comments>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 09:34:37 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[financial services regulation]]></category>
		<category><![CDATA[overcharging]]></category>
		<category><![CDATA[regulator]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=282</guid>
		<description><![CDATA[In a taste of the change of emphasis that is seeping through the global financial services industry, the Irish Financial Services Regulatory Authority is pursuing 24 cases of overcharging by banks and insurance companies, according to this morning&#8217;s Irish Independent
Of course, stories of financial services overcharging and other information quality disasters in that industry are [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Perhaps they should have checked their listings twice?</title>
		<link>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/</link>
		<comments>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/#comments</comments>
		<pubDate>Mon, 21 Dec 2009 13:17:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[Media IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=243</guid>
		<description><![CDATA[The Irish Sunday Independent reports this past weekend that the Irish State Broadcaster RTE is facing legal action from its erstwhile privately owned competitor TV3  arising from what are described as &#8220;significant and egregious&#8221; errors in the listings published for TV3&#8217;s programmes over the Christmas period in the RTE owned listing&#8217;s magazine &#8220;The RTE Guide&#8221;. [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>No smoke without ire &#8211; Life Insurance Overcharging in Ireland</title>
		<link>http://www.iqtrainwrecks.com/2009/10/30/no-smoke-without-ire-life-insurance-overcharging-in-ireland/</link>
		<comments>http://www.iqtrainwrecks.com/2009/10/30/no-smoke-without-ire-life-insurance-overcharging-in-ireland/#comments</comments>
		<pubDate>Fri, 30 Oct 2009 09:27:00 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[impact on people]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=230</guid>
		<description><![CDATA[RTE News in Ireland ran a story last night on overcharging by Irish Life Assurance companies arising from a mis-classification of customers as smokers. (link to the item is here, but you may not be able to access it if you are not in Ireland).
On foot of two complaints, the Irish Financial Services Ombudsman investigated [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/10/30/no-smoke-without-ire-life-insurance-overcharging-in-ireland/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lost in Translation</title>
		<link>http://www.iqtrainwrecks.com/2009/09/11/lost-in-translation/</link>
		<comments>http://www.iqtrainwrecks.com/2009/09/11/lost-in-translation/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 04:11:39 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[language]]></category>
		<category><![CDATA[translation]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=222</guid>
		<description><![CDATA[Not a trainwreck in the strict sense of the word or on the scale of other cases we&#8217;ve logged recently, but this story from the Irish Examiner does illustrate the importance of language and terminology in communicating important information. Breakdowns in the transfer of important information can often cause distress and a failure to meet [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Irish State Exam leak being studied.</title>
		<link>http://www.iqtrainwrecks.com/2009/06/05/irish-state-exam-leak-being-studied/</link>
		<comments>http://www.iqtrainwrecks.com/2009/06/05/irish-state-exam-leak-being-studied/#comments</comments>
		<pubDate>Fri, 05 Jun 2009 08:08:22 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Education Trainwrecks]]></category>
		<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Government Process IQ Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[quality of information presentation]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=194</guid>
		<description><![CDATA[A serious complication has emerged in Leaving Certificate exams run by the Irish State each year.. An exam Superindtendent accidentally distributed the wrong paper in one exam centre earlier this week. He put out the exam questions for Paper 2 of the English examination, which wasn&#8217;t the subject being examined. The paper was, it seems, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dublin bank bungled foreign exchange transaction (in 2001)</title>
		<link>http://www.iqtrainwrecks.com/2009/05/21/dublin-bank-bungled-foreign-exchange-transaction-in-2001/</link>
		<comments>http://www.iqtrainwrecks.com/2009/05/21/dublin-bank-bungled-foreign-exchange-transaction-in-2001/#comments</comments>
		<pubDate>Thu, 21 May 2009 09:15:20 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[bank of ireland]]></category>
		<category><![CDATA[eurozone]]></category>
		<category><![CDATA[litigation]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=172</guid>
		<description><![CDATA[Following on from this morning&#8217;s story about the New Zealand overdraft fiasco, a few further cases of Information Quality trainwrecks in Financial services have come to our attention.
This first one is from 2001 and was found on the BBC.co.uk website, with further reporting from The Telegraph
Bank bungles pesetas/euros
Back in 2001, David Hickey was emigrating from [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/05/21/dublin-bank-bungled-foreign-exchange-transaction-in-2001/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Finally caught&#8230; the most dangerous driver in Ireland</title>
		<link>http://www.iqtrainwrecks.com/2009/02/20/finally-caught-the-most-dangerous-driver-in-ireland/</link>
		<comments>http://www.iqtrainwrecks.com/2009/02/20/finally-caught-the-most-dangerous-driver-in-ireland/#comments</comments>
		<pubDate>Fri, 20 Feb 2009 10:10:04 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[Law Enforcement IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2009/02/20/finally-caught-the-most-dangerous-driver-in-ireland/</guid>
		<description><![CDATA[Yesterday&#8217;s Irish Times carried a story of how, after some extensive detective work, the Irish Police finally tracked down the most dangerous driver in Ireland, a Polish gentleman by the name of Prawo Jazdy.
This individual was given hundreds of speeding tickets and parking tickets over the past few years, and by June 2007 he had [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/02/20/finally-caught-the-most-dangerous-driver-in-ireland/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Never mind the prat-nav</title>
		<link>http://www.iqtrainwrecks.com/2008/09/03/never-mind-the-prat-nav/</link>
		<comments>http://www.iqtrainwrecks.com/2008/09/03/never-mind-the-prat-nav/#comments</comments>
		<pubDate>Wed, 03 Sep 2008 09:04:12 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[Transport IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/09/03/never-mind-the-prat-nav/</guid>
		<description><![CDATA[Sat-Nav, it&#8217;s everywhere. When my mother-in-law starts asking me about it and my wife starts to swear by it (rather than at me) on long journeys I know that the technology has reached mass market acceptance.
Spare a thought then for hauliers, tour buses and other large vehicles trying to navigate the Ring of Kerry using their trusty Sat [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/09/03/never-mind-the-prat-nav/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Medication errors affect 1 in 25 in leading Irish Hospital (or does it?)</title>
		<link>http://www.iqtrainwrecks.com/2008/07/09/medication-errors-affect-1-in-25-in-leading-irish-hospital/</link>
		<comments>http://www.iqtrainwrecks.com/2008/07/09/medication-errors-affect-1-in-25-in-leading-irish-hospital/#comments</comments>
		<pubDate>Wed, 09 Jul 2008 12:16:32 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Health & Welfare IQ Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/07/09/medication-errors-affect-1-in-25-in-leading-irish-hospital/</guid>
		<description><![CDATA[[UPDATE]: To carry home the challenges of managing and measuring the quality of information at times, Beaumont Hospital have issued the following press statement regarding the issue mentioned below (this statement is copied from the comment below).
STATEMENT BY BEAUMONT HOSPITAL RE OMBUDSMAN’S REPORT
 The Office of the Ombudsman issued a report this morning which highlighted [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/07/09/medication-errors-affect-1-in-25-in-leading-irish-hospital/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Tracker mortgage off target</title>
		<link>http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/</link>
		<comments>http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/#comments</comments>
		<pubDate>Mon, 07 Jul 2008 12:11:43 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/</guid>
		<description><![CDATA[RTE news today reports that AIB Bank (one of the largest banks in Ireland) has admitted an error in applying interest rate changes over a 12 month period to so-called &#8216;tracker&#8217; mortgages.
This has resulted in customers having underpaid their loans in recent months. The bank is, kindly, offering the affected customers the option of paying the shortfall in one go or spread over the remaining [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2008/07/07/tracker-mortgage-off-target/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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