'Irish IQ Trainwrecks' Category
Never mind the prat-nav
Sat-Nav, it’s everywhere. When my mother-in-law starts asking me about it and my wife starts to swear by it (rather than at me) on long journeys I know that the technology has reached mass market acceptance.
Spare a thought then for hauliers, tour buses and other large vehicles trying to navigate the Ring of Kerry using their trusty Sat […]Medication errors affect 1 in 25 in leading Irish Hospital (or does it?)
[UPDATE]: To carry home the challenges of managing and measuring the quality of information at times, Beaumont Hospital have issued the following press statement regarding the issue mentioned below (this statement is copied from the comment below).
STATEMENT BY BEAUMONT HOSPITAL RE OMBUDSMAN’S REPORT
The Office of the Ombudsman issued a report this morning which highlighted […]Tracker mortgage off target
RTE news today reports that AIB Bank (one of the largest banks in Ireland) has admitted an error in applying interest rate changes over a 12 month period to so-called ‘tracker’ mortgages.
This has resulted in customers having underpaid their loans in recent months. The bank is, kindly, offering the affected customers the option of paying the shortfall in one go or spread over the remaining […]Leap Year problem hits Irish bank
The Sunday Business Post newspaper (Ireland’s leading weekly paper dedicated to business news) carried a story this week about errors in calculating mortgage interest due to the 2008 Leap Year which have affected at least one Irish bank. This is an information quality problem we discussed previously on this blog.Of course, the bank’s are simply going to apply the interest missed […]
Aer Lingus pricing blunder brings everyone back down to earth (and now the lawyers are involved!)
The IAIDQ is holding its annual US conference (the IDQ Conference) in San Antonio this September. As a Director of the Association and a potential speaker at the event I’ve been researching my options for flying to the US as cheaply (but comfortably) as possible.
Imagine my dismay when I spotted that I’d missed an opportunity […]Irish bank sends debtor details to wrong addresses
The Irish Examiner reports today that a leading Irish bank accidentally sent details on defaulted loans to the wrong address. Two letters were sent to the one address - which was the wrong one. The contents of the letters contained the correct name and address information for the account holders (it appears from the media […]
Media trainwrecks (two of two - aka Presentation Quality is everything)
Again, with thanks to Damien Mulley we present quite possibly the best example of Information Overload in a press release. It appears that an unnamed media organisation in Dublin passed a press release on to Damien (who apart from blogging intensively and organising the Irish Blog Awards amongst other things is also a journalist).
Unfortunately they forgot […]Media trainwrecks (one of two)
Courtesy of Irish uber-blogger and technology journalist Damien Mulley come two excellent examples of poor quality information getting loose.
The first concerns an article published in the Irish Examiner Newspaper. They published a story this week which puported to show that Irish employers were losing millions of euro due to staff members using Social Networking sites like Bebo […]A process problem with the trains…
Information can take many forms. Ultimately, it is the ‘message’ that is communicated between two people (or systems or processes).
This story from today’s Irish Examiner shows the importance of checking that the message being communicated is accurate and timely. It’s a trainwreck because it relates to trains, there was a problem and it will cost […]A minor trainwreck… the importance of quality info on live TV
From the blog section of the Irish Times…
http://www.ireland.com/blogs/presenttense/2007/10/08/youve-won-nothing/
’Tubridy Tonight’ is a popular weekly TV show on Ireland’s national broadcaster RTE. On Saturday last, the presenter was giving away a holiday to Chicago along with an amount of spending money. A caller to the show simply had to answer a question correctly… the question was “Which […]
