<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>IQTrainwrecks.com &#187; European IQ Trainwrecks</title>
	<atom:link href="http://www.iqtrainwrecks.com/category/european-iq-trainwrecks/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.iqtrainwrecks.com</link>
	<description>A Website Dedicated to Information/Data Quality Disasters from Around the World</description>
	<lastBuildDate>Tue, 06 Apr 2010 09:34:37 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Bank overcharging in Ireland (again)</title>
		<link>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/</link>
		<comments>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 09:34:37 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[financial services regulation]]></category>
		<category><![CDATA[overcharging]]></category>
		<category><![CDATA[regulator]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=282</guid>
		<description><![CDATA[In a taste of the change of emphasis that is seeping through the global financial services industry, the Irish Financial Services Regulatory Authority is pursuing 24 cases of overcharging by banks and insurance companies, according to this morning&#8217;s Irish Independent
Of course, stories of financial services overcharging and other information quality disasters in that industry are [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2010/04/06/bank-overcharging-in-ireland-again/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The perils of perpetuating errors</title>
		<link>http://www.iqtrainwrecks.com/2010/03/19/the-perils-of-perpetuating-errors/</link>
		<comments>http://www.iqtrainwrecks.com/2010/03/19/the-perils-of-perpetuating-errors/#comments</comments>
		<pubDate>Fri, 19 Mar 2010 15:22:16 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Retail IQ Trainwrecks]]></category>
		<category><![CDATA[Telecoms IQ Trainwrecks]]></category>
		<category><![CDATA[UK Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=273</guid>
		<description><![CDATA[Courtesy of Dataqualitypro.com on twitter comes this story about how Virgin Media in the UK have sent a letter to a customer prospect addressing them as &#8220;Mr Illegal Immigrant&#8221;.
Virgin Media have investigated the issue and state that it was an isolated incident arising from data purchased from a 3rd party. This suggests that Virgin Media [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2010/03/19/the-perils-of-perpetuating-errors/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Know your customer, know yourself</title>
		<link>http://www.iqtrainwrecks.com/2010/02/24/know-your-customer-know-yourself/</link>
		<comments>http://www.iqtrainwrecks.com/2010/02/24/know-your-customer-know-yourself/#comments</comments>
		<pubDate>Wed, 24 Feb 2010 11:52:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[UK Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=269</guid>
		<description><![CDATA[From today&#8217;s SUN tabloid newspaper in the UK comes this great story about how automated processes without adequate business rules and checks on information can cause embarrassment.
It seems that local government authorities in the UK have been fining themselves for parking offences and then suing themselves when the fines aren&#8217;t paid. Things have even gone [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2010/02/24/know-your-customer-know-yourself/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>You can&#8217;t make an omlette with out breaking a few Eggs</title>
		<link>http://www.iqtrainwrecks.com/2010/02/01/you-cant-make-an-omlette-with-out-breaking-a-few-eggs/</link>
		<comments>http://www.iqtrainwrecks.com/2010/02/01/you-cant-make-an-omlette-with-out-breaking-a-few-eggs/#comments</comments>
		<pubDate>Mon, 01 Feb 2010 11:20:06 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[UK Trainwrecks]]></category>
		<category><![CDATA[cashflow impacts of information quality]]></category>
		<category><![CDATA[citibank]]></category>
		<category><![CDATA[customer service impacts]]></category>
		<category><![CDATA[egg]]></category>
		<category><![CDATA[experian]]></category>
		<category><![CDATA[legal issues in iq]]></category>
		<category><![CDATA[natwest]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=267</guid>
		<description><![CDATA[A correspondent in the field, Nic Jefferis has sent in this story about how a &#8220;database glitch&#8221; has affected customers of the Egg on-line bank who have been trying to pay their bills using their NatWest debit cards.
The BBC describes the problem very succintly:
&#8220;The problem is that the Egg website does not recognise Natwest Visa [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2010/02/01/you-cant-make-an-omlette-with-out-breaking-a-few-eggs/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Slovak Police accidentally cause Terror Alert in Dublin</title>
		<link>http://www.iqtrainwrecks.com/2010/01/07/slovak-police-accidentally-cause-terror-alert-in-dublin/</link>
		<comments>http://www.iqtrainwrecks.com/2010/01/07/slovak-police-accidentally-cause-terror-alert-in-dublin/#comments</comments>
		<pubDate>Thu, 07 Jan 2010 15:12:38 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Law Enforcement IQ Trainwrecks]]></category>
		<category><![CDATA[Military Untelligence IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=261</guid>
		<description><![CDATA[The Irish and International media have been busy the past few days covering the story of the horrendously botched security test by Slovakian Border Police which resulted in 90 grams of high explosive RDX finding its way to Dublin from Bratislava in the backpack of an unsuspecting Slovakian electrician who was travelling back to Ireland [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2010/01/07/slovak-police-accidentally-cause-terror-alert-in-dublin/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Perhaps they should have checked their listings twice?</title>
		<link>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/</link>
		<comments>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/#comments</comments>
		<pubDate>Mon, 21 Dec 2009 13:17:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Economic IQ Trainwrecks]]></category>
		<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[IQ Trainwrecks and Customer Service]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[Media IQ Trainwrecks]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=243</guid>
		<description><![CDATA[The Irish Sunday Independent reports this past weekend that the Irish State Broadcaster RTE is facing legal action from its erstwhile privately owned competitor TV3  arising from what are described as &#8220;significant and egregious&#8221; errors in the listings published for TV3&#8217;s programmes over the Christmas period in the RTE owned listing&#8217;s magazine &#8220;The RTE Guide&#8221;. [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/12/21/perhaps-they-should-have-checked-their-listings-twice/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Information Quality &#8211; Every Little Helps</title>
		<link>http://www.iqtrainwrecks.com/2009/12/15/information-quality-every-little-helps/</link>
		<comments>http://www.iqtrainwrecks.com/2009/12/15/information-quality-every-little-helps/#comments</comments>
		<pubDate>Tue, 15 Dec 2009 10:57:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Retail IQ Trainwrecks]]></category>
		<category><![CDATA[UK Trainwrecks]]></category>
		<category><![CDATA[data quality]]></category>
		<category><![CDATA[fact checking]]></category>
		<category><![CDATA[human error]]></category>
		<category><![CDATA[litigation]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=235</guid>
		<description><![CDATA[[Thanks to Tony O'Brien for sending this one in to us recently. For those of you not familiar with Tesco and their marketing slogans, this is their corporate website.]
ManagementToday.com has a great story (from 25th November) of how six bicycles purchased by Tesco from a supplier came with an apparent£1million (US$1.62 million) price tag.
Some red [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/12/15/information-quality-every-little-helps/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>No smoke without ire &#8211; Life Insurance Overcharging in Ireland</title>
		<link>http://www.iqtrainwrecks.com/2009/10/30/no-smoke-without-ire-life-insurance-overcharging-in-ireland/</link>
		<comments>http://www.iqtrainwrecks.com/2009/10/30/no-smoke-without-ire-life-insurance-overcharging-in-ireland/#comments</comments>
		<pubDate>Fri, 30 Oct 2009 09:27:00 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[impact on people]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=230</guid>
		<description><![CDATA[RTE News in Ireland ran a story last night on overcharging by Irish Life Assurance companies arising from a mis-classification of customers as smokers. (link to the item is here, but you may not be able to access it if you are not in Ireland).
On foot of two complaints, the Irish Financial Services Ombudsman investigated [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/10/30/no-smoke-without-ire-life-insurance-overcharging-in-ireland/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lost in Translation</title>
		<link>http://www.iqtrainwrecks.com/2009/09/11/lost-in-translation/</link>
		<comments>http://www.iqtrainwrecks.com/2009/09/11/lost-in-translation/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 04:11:39 +0000</pubDate>
		<dc:creator>Daragh O Brien</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[Irish IQ Trainwrecks]]></category>
		<category><![CDATA[language]]></category>
		<category><![CDATA[translation]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=222</guid>
		<description><![CDATA[Not a trainwreck in the strict sense of the word or on the scale of other cases we&#8217;ve logged recently, but this story from the Irish Examiner does illustrate the importance of language and terminology in communicating important information. Breakdowns in the transfer of important information can often cause distress and a failure to meet [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/09/11/lost-in-translation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Poor Quality Information costs money &#8211; and you can take that to the Bank</title>
		<link>http://www.iqtrainwrecks.com/2009/09/08/poor-quality-information-costs-money-and-you-can-take-that-to-the-bank/</link>
		<comments>http://www.iqtrainwrecks.com/2009/09/08/poor-quality-information-costs-money-and-you-can-take-that-to-the-bank/#comments</comments>
		<pubDate>Tue, 08 Sep 2009 13:52:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Embarrassing Trainwrecks]]></category>
		<category><![CDATA[European IQ Trainwrecks]]></category>
		<category><![CDATA[Financial Services IQ Trainwrecks]]></category>
		<category><![CDATA[UK Trainwrecks]]></category>
		<category><![CDATA[post-recession regulation]]></category>

		<guid isPermaLink="false">http://www.iqtrainwrecks.com/?p=216</guid>
		<description><![CDATA[via Keith Underdown comes this story hot off the press release engine in the UK&#8217;s Financial Services Authority.
Barclay&#8217;s Bank have been fined stg£2.45 million for &#8220;failing to provide accurate transaction reports to the FSA and for serious weaknesses in systems and controls in relation to transaction reporting&#8221;. The fine would have been higher (stg£3.5 million [...]]]></description>
		<wfw:commentRss>http://www.iqtrainwrecks.com/2009/09/08/poor-quality-information-costs-money-and-you-can-take-that-to-the-bank/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
