Comments on: Double Debits – directly. (Another banking IQTrainwreck)

By: Laser-like accuracy | The DOBlog

Laser-like accuracy | The DOBlog — Thu, 28 Apr 2011 08:40:35 +0000

[...] The issue also featured over on IQTrainwrecks.com. [...]

By: admin

admin — Wed, 09 Sep 2009 09:17:44 +0000

Just realised I’d forgotten to append the BoI statement to the comments here.

Here it is:

When BoI receives an authorisation request from a retailer, a ‘hold’ is placed on those funds until the actual transaction is presented for payment. The transaction is posted to the customer’s account on receipt from the retailer.

Relative to the number of transactions processed there are a very small number of instances where a transaction may appear twice. For example these may occur if the retailer inputted the wrong amount and then re-input the correct amount or the transaction is sent in error twice for authorisation. These types of transactions are not errors or a system issue created by the Bank. The Bank receives an authorisation request and subsequently places a hold on those funds. These types of transactions are not unique to Bank of Ireland.

Bank of Ireland responds to all customer queries raised in connection with above.

By: Bank of Ireland Double Charging | The DOBlog

Bank of Ireland Double Charging | The DOBlog — Wed, 09 Sep 2009 08:49:14 +0000

[...] Back in May 2009, Simon over on Tuppenceworth.ie reported this problem to Bank of Ireland and blogged about his customer service experience. On foot of what Simon had written, I emailed Bank of Ireland to try and get details on the issue before I wrote it up over at IQTrainwrecks.com. [...]

By: Software Quality, Information Quality, and Customer Service | The DOBlog

Software Quality, Information Quality, and Customer Service | The DOBlog — Fri, 29 May 2009 08:48:51 +0000

[...] on customer accounts arising from a software bug. Details of that story can be found on IQTrainwrecks and on Tuppenceworth. I’d advise you to read either of those posts as they provide [...]

By: Daragh O Brien

Daragh O Brien — Tue, 26 May 2009 22:25:16 +0000

Simon

Thanks for the update and clarifications. It would seem from what you were told then that the trainwreck has only affected the account holders and (hopefully) not the merchants/retailers. We should be grateful for small mercies in that regard I suppose.

By: Simon McGarr

Simon McGarr — Tue, 26 May 2009 21:19:10 +0000

I am not entirely without resources when dealing with institutions. But in classic “builder who never finishes his own house” style, I tend not to get as worked up about problems in my own accounts as I would for clients.

I should say that the money, it was explained to me, was appearing on the bank system as a shadow transaction. ie, earmarked for payment, so I can’t have it, but not yet paid out to the merchant.

A nasty glitch to hit the bank which, I’d guess, must be pretty widespread from the telephone explanation the friendly Customer Service person I spoke to had been given to pass on to wearisome customers.

Not sure if that means the bank has the use of all those funds in the meantime.