Customer data boo-boos in Carphone Warehouse & Talk Talk
For a change, we didn’t find this one on The Register (oh, hang on , here it is on el Reg as well…). However, it would seem that UK communications retail Carphone Warehouse and its telco subsidiary Talk Talk have been given a stern reprimand from the UK’s Information Commissioner for problems with the quality of their customer information which resulted in breaches of the Data Protection Act. In addition incorrect information was sent to credit referencing agencies and debt collection agencies.
The full details can be found here: http://www.computing.co.uk/computing/news/2207387/carphone-warehouse-breaches
This echoes similar issues in the Irish Republic a few years back where Talk Talk’s Irish operation was reprimanded by both the Irish Data Protection Commissioner for their information management practices. In that instance they were ordered to refrain from any direct marketing until they had sorted the problems out.
