Archive for January, 2008
A process problem with the trains…
Information can take many forms. Ultimately, it is the ‘message’ that is communicated between two people (or systems or processes).
This story from today’s Irish Examiner shows the importance of checking that the message being communicated is accurate and timely. It’s a trainwreck because it relates to trains, there was a problem and it will cost […]The focus of quality is the Customer
I got an email into my work inbox today enticing me to attend a Gartner CRM summit in London at which Don Peppers (he of Peppers & Rogers, 1-to-1 marketing fame etc.) would be keynoting.
I won’t be going.
The email was sent to my email address from a site that espouses CRM best practices.
The email salutation […]Home Removals - literally.
Fox News has this story from the AP Newswire today.
It seems a Russian woman returned from a visit to the country to find that her city home was gone, demolished by mistake by over-eager builders who were supposed to be tearing down a different building.
Ooops.
Of course, errors in demolition can only happen in Mother Russia. […]Customer data boo-boos in Carphone Warehouse & Talk Talk
For a change, we didn’t find this one on The Register (oh, hang on , here it is on el Reg as well…). However, it would seem that UK communications retail Carphone Warehouse and its telco subsidiary Talk Talk have been given a stern reprimand from the UK’s Information Commissioner for problems with the quality […]
Dream host, Billing Nightmare
Courtesy (yet again) of The Register comes this case of poor Information Quality. It seems that US web hosting company DreamHost accidentally overbilled its customers for services due to what has been described as a “fat finger error”.
Full details of the good intentions that paved the path to this Information Quality Hell can be found […]I’m wrong to the finish, coz I eats my spinach…
Every one knows that spinach is good for you. However it isn’t as good for you as initially thought. Vincent McBurney over at ITToolbox.com wrote a post last year about the ’spinach iron content controversy’ and its effect on people’s thinking about the health benefits of the leafy vegetable.
This qualifies as an IQ Trainwreck for […]
